Safety and Privacy

The Nashua Bank uses firewall technology, encryption protocols, and custom-designed architecture to ensure the safety of your on-line banking sessions. Encryption is the process of scrambling private information to prevent unauthorized access. The Nashua Bank also utilizes multifactor authentication when customers login to their accounts. Multifactor authentication is a method of verifying identity through a combination of secret or unique identifiers linked to a specific customer (such as passwords and other means).

You must safeguard your Online Banking ID and password by keeping them private and secure. Memorization is preferable, as any written password is vulnerable to theft. To reduce the likelihood of password guessing, you will be locked out from the Online Banking system after three (3) unsuccessful login attempts. You are also responsible for preventing unauthorized viewing of or access to your computer during your online session. Your session will expire after ten (10) minutes of inactivity.

To provide you with better service we may place a "cookie" on your browser. A cookie is a mechanism that records your preferences when you visit a website. Cookies placed by The Nashua Bank are commonly used and do not harm your system.

The Nashua Bank recommends that you also install and operate up-to-date anti-virus, anti-spyware, and firewall protection on your computer. Also make sure your computer has installed the latest security patches.

You should carefully review your account activity on a frequent basis. If you notice unusual or suspicious activity on your account, call the Operations Department at The Nashua Bank immediately at (603) 882-2700. Notifying us right away may help reduce your possible losses.

Regular non-encrypted Internet e-mail is not secure. Please do not send confidential information such as social security or account numbers to The Nashua Bank via regular e-mail. We will not include any confidential information in an e-mail response back to you since it will not be secure.

The Nashua Bank does not use email to request personal information, account numbers or passwords, etc. from customers. If you receive an email of this type purporting to be from The Nashua Bank—even with an official appearance and/or logos—please do not respond to it. Please notify us immediately at (603) 882-2700 to report any activity of this nature.

For more information about protecting your security, privacy and account information please visit www.onguardonline.gov and www.ftc.gov/idtheft. We encourage you to use the information in these links to identify and mitigate risks that could harm the safety and security of your information and your accounts. Because thieves and fraudsters are constantly changing and updating their methods, you should periodically re-visit these links to obtain new protection ideas.

According to the Financial Services Information Sharing and Analysis Center, criminals are known to target the accounts of small businesses and their owners and employees. When successful, these attacks can result in significant business disruption and substantial monetary losses due to fraudulent transfers from these accounts. Often these funds may not be recovered. Consumer accounts are subject to Federal Reserve Regulation E (12C.F.R. Part 205) which requires banks to provide reimbursement for certain losses. Regulation E does not apply to business accounts. Therefore, banks are not required to provide reimbursement for certain losses affecting business accounts. As cyber criminals change their techniques, businesses must continue to improve their knowledge of and security posture against these attacks. For more information, please visit http://www.ic3.gov/media/2010/corporateaccounttakeover.pdf