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Consumer Privacy Notice

The Nashua Bank, a division of Lake Sunapee Bank, is committed to protecting your privacy. Please view our annual Consumer Privacy Notice here.

Online Privacy Notice

The Nashua Bank* is committed to providing the highest level of security and privacy regarding the collection and use of our online banking customers’ personal information, as well as that of all visitors to our web site. Personal information may be collected through the submission of account applications, online banking transactions, or through the use of online financial tools such as interactive calculators. A detailed description of The Nashua Bank* Online Banking Privacy Policy is provided below. If you have additional questions regarding the privacy of your personal information, contact us.

Respect of Right to Privacy

The Nashua Bank* respects your right to privacy and takes every precaution to provide you with the same level of privacy within our virtual branch that you receive through more traditional bank delivery channels.

Collection and Use of Personal Information

The collection of personal information online is designed to protect access to your personal accounts and to assist the bank in providing you with the products and services you want and need. All personal information collected and stored by the bank is used for specific business purposes-to protect and administer your personal accounts and transactions, to comply with state and federal banking regulations, and to help the bank better understand your financial needs in order to design or improve our products and services.

Employing stringent security measures in the collection of your personal information, all The Nashua Bank* online account applications are submitted to the bank’s secure administration site through an encrypted direct line to the bank. Once received by the bank, only approved personnel may open and process the application. Furthermore, auditing mechanisms have been put into place to further protect your information by identifying which employee(s) has accessed and in any way modified-for example, updated or added to-your personal information.

Looking out for children

We do not knowingly market to or solicit information from children under 13 without parental consent. We recognize that protecting children’s identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents. While The Nashua Bank* works to protect your personal information, you also have responsibility.

Internet safety for children

The Internet is a public network. Children's access to the Internet can allow them to visit inappropriate Web sites and be exposed to unwanted risks. COPPA, the Children's Online Privacy Protection Act, protects children under the age of 13 from the online collection of personal information. Learn more about COPPA on the Federal Trade Commission's Web site. Parents can be proactive by installing filtering software that gives them more control over their family's Internet experience.

Maintenance of Accurate Information

It is in the best interest of both you and the bank to maintain accurate records concerning your personal information. For this reason, The Nashua Bank* allows you to update your personal information online, at anytime, through the submission of encrypted email requests sent to the bank’s secure administration site. Notifications are immediately sent to approved bank personnel alerting them to the receipt of your request. This procedure allows Lake Sunapee Bank to update your personal information within a timely manner.

Limited Employee Access to Personal Information

The Nashua Bank* limits employee access to your personal information to only those bank administrators with a business reason for knowing such information. Lake Sunapee Bank also educates all employees about the importance of confidentiality and customer privacy. In addition, individual user names and passwords are used by approved bank personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.

Third-Party Disclosure Restrictions

The Nashua Bank* follows strict privacy procedures in regard to protecting your personal information. In addition, the bank requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party in order to process a customer transaction; if the customer requests it; the disclosure is required or allowed by law (i.e. exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.); or for marketing purposes of which the customer has been previously informed and has been given the opportunity to decline.

Disclosure of Privacy Policies

The Nashua Bank* is committed to ensuring the privacy of its customers’ personal information. For more information regarding The Nashua Bank* Online Banking Privacy Policy, contact us.

Visitors to www.thenashuabank.com will remain anonymous. We do not collect personal identifying information about visitors to our site.

Our servers collect standard non-identifying information about visits to the site, such as date and time visited, IP address, city state and country. This information is used to compile standard statistics on site usage. If you have provided personal identifying information via e-mail (such as name and address), the information will only be used to communicate with you and to handle your request. It is not sold or transferred to other parties.

Complaints about this site should be directed to:

James H Miller
Chief Risk Officer
9 Main Street
PO Box 29
Newport, NH 03773
Phone: 800-281-5772
Fax: 603-843-6600

*a division of Lake Sunapee Bank