Frequently Asked Questions
Upon opening your personal accounts with us, you’re automatically enrolled in our Online Banking. Once you’re on our website www.TheNashuaBank.com click on “Personal Login”, then select “First Time Log In” and you’re ready to begin.
- Type in your account number for the Access ID, and the last four digits of your Social Security number for the password, then click “Login.”
- If the information you entered was correct, you will be prompted to create a new Access ID and change your password.
- From there you will be asked to enter some identification information, such as: email address, three security questions, and an “authentication phrase.” This “authentication phrase” appears only while you're entering your password. This process confirms that you're at a secure website.
These three steps will validate your identity and provide access to our Online Banking. When the Online Banking introduction page appears on your screen, click on the desired account to view your information.
If you forget your Online Banking password, please contact us at (603) 882-2700 during business hours. We will issue you a temporary password. If you attempt to log on 3 times with an incorrect password, you will be “locked out” of the Online Banking system. In this event, please contact us to have your access restored.
In addition to traditional firewall security and customer-level passwords, Online Banking supports 128-bit encryption. During this encryption process, your financial information is scrambled as it is transmitted to prevent unauthorized individuals from reading it. The information is then unscrambled or "decrypted" as it is received. This protects your information as it is processed to and from The Nashua Bank.
In addition to these security measures, you must also take an active role in protecting your privacy and account information online. Please visit the following links for information you can use to enhance your security:
www.onguardonline.gov
www.thenashuabank.com/security.php
www.thenashuabank.com/identity_theft.php
Call the Operations Department at The Nashua Bank immediately at (603) 882-2700. Notifying us right away may help reduce your possible losses.
The Nashua Bank will never contact you on an unsolicited basis to request information of this nature. If you receive a request of this type, do not respond to it. Please call us immediately at (603) 882-2700 to report any activity of this nature.
You can access online banking with just about any personal computer system running Microsoft Windows®. Other than your computer, you need only an account with us at The Nashua Bank, an Access ID and a password, and Internet access using Microsoft® Internet Explorer 6.0 or higher, Netscape Navigator 7.0 or higher, Mozilla’s Firefox 1.0 or higher, or Opera 7.54 or higher.
For Mac users, Online Banking is compatible with Microsoft Internet Explorer 5.2 or higher, Netscape Communicator 7.0 or higher, Mozilla’s Firefox 1.0 or higher, Safari 1.0 or higher, Camino 0.8.1 or higher, or Opera 7.54 or higher.
For your convenience, The Nashua Bank Online Banking is available 24 hours a day, 7 days a week, with the exception of scheduled maintenance and outages due to circumstances beyond our control.
Your personal financial information is updated continually. Online Banking provides “real-time” reporting, so you will see the results of activity on your account throughout the day and night.
If you receive a message that your browser is unable to locate the server, you should first confirm that you can access other Internet sites successfully. If you cannot, contact your Internet service provider for further assistance. Next, confirm that the site address in the address bar is correct. If this doesn't correct the problem, the Online Banking site may be unexpectedly off-line. In this case, please phone us at (603) 882-2700 or try again at a later time.
Premier e-Com is the brand name of the Online Banking product developed by Information Technology, Inc., and used by FiServ, The Nashua Bank’s core data processor.
How do I get started using The Nashua Bank Online Banking?
How do I get started using The Nashua Bank Online Banking?
